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Contact Us

Corporate Directory

The All-States Group Ltd
Registered office
27 North Concourse
Beaumaris Victoria 3193

Phone (03) 9589 7600
Facsimile (03) 9589 7611
Email contact@allstatesgroup.com

Auditors
Saward & Dawson
20 Albert Street
Blackburn 3130

Privacy Statement

We aim to protect your personal information and ensure your privacy. Your confidentiality is important to us and we are committed to respecting the ongoing trust placed in us by you to maintain your privacy. This statement sets out how we comply with the law and maintain appropriate safeguards to protect the confidentiality of your personal information.

Collection of your personal information
Generally and wherever possible we will only collect information from you directly, whether in person, over the telephone, by email, facsimile, letter or form (eg application form). We will take reasonable steps to ensure that you are aware of the following at the time of collection of your personal information, or shortly thereafter:
- Who we are and how to contact us;
- The fact that you are able to gain access to the information;
- The purpose for which the information is collected;
- The main consequence (if any) for you if all or part of the information requested is not provided.

Use and disclosure of personal information
The information is principally used for matters relating to the administration of your account with the All-States Group. It may also be used to contact you in relation to products provided by the All-States Group, which you request or which we feel may be of interest to you. It is not sold or given to a third party or made public without your permission except where we are obliged by law to disclose the information.

Access to your personal information
You may request access to the information we hold about you. Access will generally be provided except in cases prohibited under the Privacy Act (for example if providing access would prejudice any legal dispute of a commercially sensitive nature with you).

Accuracy of Information
We also aim to ensure that your personal information is accurate and up-to-date. If you have concerns about the completeness or accuracy of information we have about you and would like to access or amend your information, please call us on (03) 9589 7600 or email us on contact@allstatesgroup.com.

Complaints Resolution

Should you have any complaints relating to your deposit account with us please phone us on (03) 9589 7600 or email us at contact@allstatesgroup.com and we will attempt to resolve any issues quickly and fairly. Alternatively, should you wish to make a complaint in writing please address your correspondence to:

Complaints Officer
The All-States Group
PO Box 7167
Beaumaris Victoria 3193

If after giving us the opportunity to resolve your complaint you feel we have not resolved it satisfactorily, you may also lodge a written complaint with the Financial Ombudsman Service at GPO Box 3, Melbourne Victoria 3001

Disclaimer

The information contained in this website is for general information only and is not intended to be the basis on which you make an investment decision. It is not an offer or invitation to subscribe for or buy securities. Before you decide to make any financing or investment decision you are strongly recommended to obtain appropriate professional advice.